In today’s fast-paced society, the financial services industry is facing a massive transformation due to fluctuating consumer needs, economic demands, and industry competition. In an industry that changes often and has millions online, updating, continuing, and constant information is pertinent. Here’s where eLearning comes into action.
The Costs of eLearning
While there are many reasons eLearning is the answer for the enhancement of the financial services industry, one reason is its cost. eLearning costs less to deploy compared to traditional services. For the financial services industry, though, what’s more, important than eLearning’s low implementation cost is its high return on investment. Not only will the financial service providers experience a high ROI, but their customers will receive one, too, in return increasing customer retention.
Additional benefits of eLearning include:
- Increased employee orientation and retention
- Improved customer satisfaction and loyalty
- Ability to stay up to date and always relevant
- Increased engagement
- Mobility and flexibility
Benefits of eLearning Solutions
While the costs of eLearning are beneficial to financial service providers, other factors are enhancing the overall experience consumers have with their financial provider. Financial services companies (FSC) that implement eLearning can keep their content up-to-date more so than the traditional realm FSC. FSCs that transition into the digital world and integrate eLearning into their business development can also better monitor the privacy, and control of their content. With the ability to keep documents behind login credentials, eLearning platforms allow FSCs to provide onboarding, banking information, and private materials to share via employee or user logins. Additionally, eLearning platforms provide FSCs the freedom to transform their content. From webinars and educational videos to reading materials, and assessments, eLearning platforms can enhance an FSC’s content portfolio. Having a robust content portfolio will increase the way FSCs reach different consumers across generations.
Ready to implement e-learning solutions at your company?
The Financial Fitness Group, a purveyor of comprehensive online financial wellness program. We offer unbiased online, interactive instruction in personal finance, financial planning, investing and much more. Learn more about our online resources or schedule demo today.